BSAL-Fleet Service Operations Manager QLD
Rocklea, QLD, AU, 4106
About the role
As Fleet Service Operations Manager you will define and lead the strategy to provide seamless commercial tyre and service solutions to our Fleet customers. You will lead a team who will execute best practice to ensure employee experience, sales profitability, productivity, efficiency and safety targets are achieved. The team consists of two Fleet Service Managers (your direct reports) who each have a team of Fleet Service Technicians reporting into them.
Located on-site at our Rocklea store, you will also develop effective working relationships with customers, store managers and internal teams to ensure a strong and cohesive operation.
- Undertake skills gap analysis on team members to identify training needs: lead, develop and coach new leaders and teammates
- Lead and facilitate Recruitment and Team Development activities for the Fleet Service Managers and Technicians
- Develop robust Fleet Service management strategy to service customer objectives
- Improve the customer experience through sales support, data analysis, customer visits
- and ensuring the Fleet team understand and achieve agreed SLA’s
- Ensure operational security and safety compliance, supporting Bridgestone’s vision for ‘Perfect Safety’
About you
- Experience leading a team, managing and motivating employees essential
- Tyre Industry knowledge and experience highly regarded but not essential; any industry experience with strong people management skills will be considered
- The ability to develop and implement strategic, improvement and action plans
- Excellent communication skills with a strong customer service focus
- Demonstrated continuous improvement experience
- Strong analytical and problem-solving abilities
- Strong organisation and time management skills
- Strong computer skills across multiple software platforms including Microsoft Office
- Certificate IV in Front Line Management desirable
What we offer
You will be rewarded with progression opportunities, a competitive salary package including job-related vehicle and generous employee discounts. You will also join a globally recognised company that values its employees.
About us
A renowned global leader in tyres and rubber, Bridgestone is striving towards a vision to provide both social value and customer value as a sustainable solutions company.
With sustainability at the core of our business and guided by the values of our Bridgestone E8 Commitment, Bridgestone offers a diverse product portfolio of premium tyres and advanced solutions backed by innovative technologies, improving the way people around the world move, live, work and play.
In Australia, Bridgestone offers a range of services and solutions to all segments of the Australian market. Our extensive range of quality tyres is complemented by the provision of mechanical and fleet services through the company’s nationwide retail network of Bridgestone Select and Bridgestone Service Centres, mobile service provider Lube Mobile, and the manufacturing and sale of quality retreads through Bandag Pty Limited.
As an equal opportunity employer, Bridgestone is committed to a diverse workforce.
How to apply
To apply, please submit a resume by clicking Apply Now!