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After - Sales Technical Service Engineer

Specialization:  Manufacturing/ Operations/ Production/ Quality Management/ SHE
Location: 

Klongluang, 13, TH

Date Posted:  05-Jan-2023

Bridgestone is dedicated to "serving society with superior quality." Our mission and values ensure world-class customer service and inspire us to be an outstanding corporate citizen in the communities in which we live and work.

Our engineers push the boundaries of what’s possible to improve performance, safety and quality. Like you, we’re driven to be the best. And it starts with our passion for innovation.

Job Summary

This position is fully responsible for serving customers’ need by resolving issues and claims with professional manners, along with coordinating with sales representative and other concerned parties for the technical support.

Responsibilities

  • Provide information and suggestion to the sales representative and customers
  • Investigate, response to the customers’ complaint, and provide technical solutions to the sales representative and customers
  • Prepare a report on issues encountered and recommendations provided to the customers
  • Do the survey regarding customer’s preference on sales representative’s product and prepare a report according to the plan
  • Coordinate with the relevant parties regarding the technical training
  • Improve knowledge, skill, and ability in terms of professional and technical operation by joining the training course, reviewing the media press that related to automotive industry, and strengthen relationships in industry networks that are relevant for both individual and company
  • Other tasks assigned by supervisors

Requirements

  • Bachelor’s degree of Engineering 
  • At least 1-2 years of working experience in technical services (New grads are also welcome)
  • Experience in automotive industry is preferred
  • Be able to communicate in English. (TOEIC > 650 scores)
  • Flexible with good interpersonal skills and communication skills.
  • Excellent skill in Computer Skills (Microsoft Office)
  • Good personality, service mind, positive attitude
  • Having driver’s license and able to work upcountry

Understanding that Serving Society with Superior Quality is our heritage and our mission, and embracing our responsibility to future generations as a global leader in our industries, Bridgestone and its teammates around the world employ innovation and technology to improve the way people move, live, work and play.