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BSNZ-Retail Contact Centre Supervisor

Specialization:  Sales/ Consumer/ Commercial/ Distributor Markets
Location: 

Auckland, AUK, NZ

Date Posted:  17-Jun-2022

About the role:

 

We are seeking an energetic, passionate and result achieving Retail Contact Centre Supervisor at our National Support Office in Ellerslie. Keep reading if this interests you…

 

This role supports the Customer Service Manager in the management, development and coaching of our B2C (Business to Consumer) sales contact centre teams.  You will be responsible for supporting the manager in the day to day running of the centre, providing coaching, feedback and training to team members.  You will also be challenged to contribute in the creation of exciting new initiatives that help us reach our ultimate goal of not only exceeding sales budgets but being a world class sales centre. This is a rostered environment with alternate Saturday work.

To be successful:

 

  • You thrive on the challenge of coaching people to reach the next level in their roles.

  • You will be hungry for sales and have a proven track record in exceeding targets. 

  • You will have a contagious energy and passion that draws people in.

  • You won’t be scared to take the bull by the horns and lead by example.

  • Your track record will speak for itself when it comes to contact centres, sales and coaching.

  • You will be cool and calm under pressure and able to make sound business decisions.

  • Experience in the automotive industry will be an advantage.

  • You will have great time management skills and the ability to juggle multiple tasks

  • Experience working on Excel would be preferred but not required

In return, we can offer you:

 

  • Full training and ongoing support.

  • Competitive salary and an Incentive programme.

  • Opportunities for career progression within a global organization.

  • Healthcare, possible public transport subsidy, competitive rates with access to an onsite gym.

  • Company performance awards and ongoing incentives for positive behavior, attitudes and interactions.

About Bridgestone New Zealand:

 

Bridgestone New Zealand Ltd is part of the global Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. We focus on constantly improving, innovating and evolving to continue delivering not only the best products but also the best service. Bridgestone New Zealand's network of stores nationwide includes Bridgestone Select and Bridgestone Tyre Centre. Bridgestone is committed to ensuring a safe and healthy work environment. You will be required to pass a pre-employment medical and drug test. Applicants for this position should have NZ residency or a valid NZ work visa.